Traditionally, Global Capability Centers (GCCs) primarily served as innovation hubs and service delivery centers for global corporations. But, over the last decade, with digital evolution and tech advancements, GCCs are becoming increasingly central and integral to digital transformation initiatives, handling everything from technology infrastructure, driving data analytics and leading AI-powered initiatives.
For instance, in a recent interview with Times of India, Gunjan Samtani, global COO of engineering at Goldman Sachs and country head of Goldman Sachs Services India highlighted how the role of India GCC has evolved. What used to be an end-of-day support for trading platforms and exchange connectivity has now changed to algo trading platform support, data analytics, and client reporting. His statement reflects the trend of GCCs shifting their focus to thought leadership hubs with more value-driven roles.
So, what is driving this change?
Although digital transformation is one of the major factors, however, there are several other factors which have collectively caused this change in the role of GCCs. That includes 4 distinct trends -
Shift to remote work,
Increase in innovation pilots and projects,
Government support and